Mandatory step to be taken while claiming a return/refund of product:
- Once you receive the package from the courier it is mandatory to record a video while unboxing the package.
- If the video evidence is not provided the return/refund will not be entertained and it will not be claimed.
What is the time frame in which, I have to file a return/replacement request?
- Return/Replace request of the Product(s) to be initiated within 2 days of delivery.
- Return Request to be filed with 3MZ Customer Support within 2 days of delivery under the following condition: Damaged product, Missing accessory. Electronic product/accessory not working.
How do I file a Return request and what happens afterward?
- Filing a Return Request: You can file a return request at your 3MZ account. Return requests will be reviewed by the team. After approval, the pickup of the product will be arranged through our courier partners. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us. After the product is received & verified against your claim replacement or refund will be initiated after that. Replacement would depend on the stock availability with the respective.
- What happens afterwards? It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.